From here you can see your place in our order queue, once started (look out for a star icon) your order progress, and as soon as we have it, the estimated completion date for your order. (Please don't book an electrician until we have confirmed the date with you, dates on this page are an estimation only).

Once you have placed your order you will be assigned a number for the queue below. Please don't be concerned if you don't hear from us for a few weeks, this is because we are busy working on the orders ahead of yours. As soon as we begin working on your order, we will let you know via WhatsApp or email.

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Some orders will have work done to them ahead of others, this may be a for lots of reasons, such as they have requested a specific date for completion at the point of order (and have paid a premium for this), the timber needed to be prepped and dried or have sika applied, or the timber had to be worked on a little to assist with finalising the design. Sometimes if we have several similar orders, we will work on them together in order to streamline our workflow.

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Once work begins:

Chandeliers typically take 4-6 days to complete once started, lamps and wall lights (depending on the complexity) take 1-3 days, outdoor fixtures take 7-10 days and pendants take 1 day - please note that these are only estimates, we can encounter problems along the way, or need to keep checking design details with you, and these can extend the lead time.

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Our lead time is an estimate, please don't rely on it. If you have time constraints please do let us know as soon as possible. Unfortunately if we suffer delays to an order before yours, it will inevitably have a knock on effect. If we need to order in component parts, or have parts manufactured or plated, this may also extend the lead time. As a rule of thumb, we work on orders in the order that we receive them, and so please do keep an eye on the orders list below to see your place in our queue.

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Please note that pendant lights with no timber elements are wired around our other orders and so typically have a lead time of 5 - 6 weeks.

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Phonograph speaker horns have a lead time of 4-6 weeks. If you have a special occasion that the speaker is for, please let us know asap.

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We are a full time team of two with one part time member of staff, all of our creations and unique and handmade, and as such take time to make perfect. We understand that waiting can be frustrating, but it will be worth it!

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Have more questions? Most can be answered on our FAQ's page, but please do get in touch with any other queries.

Icons

• Silhouette - your order is in the queue, work has not yet begun.
• Star - work is underway, we'll be in touch if we have any questions or want to share photos or videos with you.
• Lightning bolt - we are wiring your order.
• Clipboard - in testing. We are performing our final safety and quality checks prior to shipping.
• Question Mark - please get in touch, we need to talk to you.
• Stopwatch - we are waiting for component parts or bulbs to be delivered
• Truck - your order is finished and ready for collection/to ship.
• Lock - pending payment to confirm your order.

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If the making process of your chandelier is taking longer than expected and your builder or electrician is chomping at the bit, please consider ordering our advance wiring kit. That way your electrician can install, test and certify your electrical installation in advance of your fixture arriving. Read more about our advance kits here.